BUS BOOKING TERMS APART FROM THE GENERAL TERMS AND CONDITIONS THE BELOW MENTIONED ARE THE SPECIFIC BUS BOOKING TERMS. NAGALAND TOURISM RESPONSIBILITIES DOES NOT INCLUDE • The bus operator’s bus not departing / reaching on time. • The bus operator's employees being rude. • The bus operators bus seats etc not being up to the customer's expectation. • The bus operator cancelling the trip due to unavoidable reasons. • The baggage of the customer getting lost / stolen / damaged. • The bus operator changing a customer's seat at the last minute to accommodate a lady / child. • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact, boarding point if you are not a regular traveller on that particular bus). • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point. PASSENGERS ARE REQUIRED TO FURNISH THE FOLLOWING AT THE TIME OF BOARDING THE BUS: • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail). • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus. • All tickets issued shall be non-transferable. • Passengers are required to reach the boarding place before 30 min of scheduled departure time. CHANGE IN BUS TYPE: • In case the bus operator changes the type of bus due to some reason or any other discrepancy, we will refund the differential amount to the customer only upon being intimated by the bus operator. TICKET CANCELLATION: Cancellation of tickets can be done either by logging on the Company account (online) or by calling on the customer care number toll free number (offline). To cancel the tickets online, Users shall have to complete the following procedure : • Log onto www.nagalandtourism.com. • Click on 24*7 customer support link and select 'Buses' • Click "Cancel your Booking" and enter you id available in you M-ticket and E-ticket • Click on Cancel after checking your itinerary. • You need to enter Verification Code sent on your mobile to cancel you booking. To cancel the tickets offline, call the customer care numbers 03862 295093 / 1-800-103-5424. Please Note: Cancellation charges levied by Bus operator will be applicable at the time of cancellation. Nagaland tourism does not levy any cancellation charges on its own. • Cancellation charges are available on your ticket sent on your email ID. Partial cancellation of Bus ticket is not available. Reschedule of Bus ticket is not available. Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking. CAR RENTALS TERMS & CONDITIONS Car rental is a platform enabling an alternative inter-city road commute option to Customers and available only on the mobile & web applications of Nagaland tourism. 1. GENERAL CONDITIONS TO USE GOCARS: 1.1. Cars enables Customers to book entire Vehicle of cab/taxi operators (such cab/taxi operators hereinafter referred to as "Car Offer", as the context may so require). 1.2. Cars may be used by Customer for inter-city travel on exclusive basis by booking the entire Vehicle of cab/taxi operator. Customer using Cars for the purpose described in paragraph 1.2 shall be referred to as "Exclusive Car Traveler". 1.3. For the purpose of these Cars booking terms, the term "Vehicle" means a car which a Car Offeror is legally authorized to operate and for which the Car Offeror has all the requisite licenses, approvals, insurance and permits from appropriate authorities, valid and subsisting through the inter-city journey consummated or proposed to be consummated using Cars ("Trip"). 1.4. It is mandatory for all Customers booking a Trip to carry a valid photo-id proof during the Trip. In case Customer identity does not match with the details provided by such Customer at the time of booking the Trip, Car Offeror may, at its discretion, deny boarding of Vehicle to such Customer. 1.6. On the completion of a Trip, Company recommends that Customer provides a rating for Car Offeror. 1.7. While the Company currently provides Cars without any charge, it reserves the right to charge convenience fee or other such charges for services rendered to Customers through the Cars. 1.8. As per the Government Regulation from July-2017, 5 % GST is applicable on Private Car Travellers. Therefore, the customized bill for Private Car Traveller will constitute “Cost Contribution” + 5% GST 2. LUGGAGE POLICY 2.1 HATCHBACK Vehicle : Hatchback can seat upto 4 passengers and can accommodate up to 2 small bags. 2.2 SEDAN : Sedan can seat upto 4 passengers and can accommodate up to 2 small bags or 1 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L) 2.3 SUV : SUV can seat up to 6 passengers and can accommodate up to 2 small bags or 2 large bags(Width x Height: 21 inch x 14 inch, Capacity: 5 L) 3. USE OF SERVICES: 3.1 Subject to provisions of the paragraphs 2.2 and 2.3, if a Customer cancels the Trip then Customer shall not be entitled for any refund. 3.2 Customer shall be entitled to partial refund if the cancellation is requested by Customer on Cars before the agreed commencement schedule of the Trip (irrespective of the pick-up time) in the following manner:- 3.3 Cars cancellation charges will depend upon the route for which you are booking the car. • For existing booking, Please refer to booking voucher sent over an email to check the cancellation charges applicable on your existing bookings. • For new booking, To check cancellation charges that will be applicable on your new booking, please refer to Terms & Conditions mentioned on your booking review screen. If Customer sees the Car Offeror and Vehicle details in the 'My Booking' section at the time of cancellation then the cancellation charges will apply per the schedule above. If Customer doesn't see the Car Offeror and Vehicle details in 'My Booking' section then there shall not be any cancellation charges levied on Customer for canceling the Trip. 3.3 Car Offeror is obligated to commence the Trip and/or receive the Customer from the respective boarding point within a period either equivalent to 10% of the total estimated journey time or forty five (45) minutes, whichever is less, of the scheduled pick up time. On the failure of Car Offeror to honor the above stated timelines, Customer may cancel the Trip and request full refund of its Cost Contribution; provided, such refund request has been made to Cars Customer Care team at 18001035424, within four (4) hours of the scheduled pick up time of such Customer. If Customer fails to request refund within four (4) hours of the scheduled pick up time, Trip shall be deemed completed and result in forfeiture of the Cost Contribution without any refund rights to Customer. 3.4 Cost Contribution shall be inclusive of interstate taxes, passenger taxes or any other applicable levies, however c. At the time of booking, App would prompt with an option of either pay “Toll Charges” online along with fare or “Toll Charges” can be paid directly to the driver during journey at Toll Booth. Selection once made can’t be changed or modified. If Opted for Inclusive Fares: It covers All Govt. Taxes, Driver Allowances & Fuel charges ONLY d. During Pickup & Drop, Airport entrance fee & Parking Charges will have be to paid in cash directly to the driver at the time of journey. e. Waiting time is upto 45 minutes for outstation trips & 15 minutes for local trips. However, It is recommended that Passenger should reach boarding point 10 minutes early to the start time. f. Your booking amount is valid for estimated distance(shown in app) between source & destination provided by you. In case actual kms exceed on road as per odometer readings, you’ll be charged for additional kms at ₹ 20/km for Sedan & Hatchback and at ₹ 30/Km for MUV/SUV (Payable in cash to driver). Traveller shall pay the charges in cash to the driver directly. You are requested to ensure Zero in Odometer before starting journey. g. For pickups happening after 11 PM until 6 AM, additional night charge of ₹ 250 will be applicable (Payable in cash to driver). Additional wait time charges may apply if driver waits for more than 45 minutes. 3.5 Company shall have no obligation to manage or schedule any Trip and it shall not, at any time, have any right, title or interest in any Vehicle on offer vide Cars. Customer using Cars unconditionally acknowledges that it shall have no right to initiate any claim against Company for any issue related to the Trip including but not limited to, cancellation of Trip before or during the Trip, last minute changes, any act or omission of Car Offeror or Co-Travelers and/or any unsatisfactory, delayed or failure of performance by the Car Offeror. 3.6 Once a Trip is booked by Customer, changes in departure time, boarding or dropping points are not permitted. 3.7 Exclusive Car Travelers are required to take note and abide by the total count of travelers that are allowed to board the Vehicle as listed on the offer/vehicle details page. On the contravention of the said condition Car Offeror may deny boarding to such additional travelers. 4. LIMITED USE OF SERVICES ON GOCARS: 4.1 Customer undertakes that it shall not use Cars in any manner, which could damage, disable, impair or interfere with other Customers' right to use and/or enjoyment of Cars or cause any damage to or hamper the business or reputation of the Company. Customer shall refrain itself from obtaining or attempting to obtain any information through any means which is not intentionally made available or provided to it for or through Cars. 5. OBLIGATIONS OF CUSTOMER: 5.1 Customer hereby covenants that: a. the Trip is undertaken in its personal capacity in accordance with its need and Cars shall not be used for profit making in any commercial context; b. it shall not use Cars for any purpose which is unlawful or illegal under the applicable laws; c. it shall arrive on time at the appointed pick up point as mutually agreed with Car Offeror; d. it shall maintain and ensure good and humble conduct with Car Offeror during the Trip and on failure to do so, Car Offeror may require such Customer to disembark the Vehicle without any refund rights to such Customer; e. it shall not ask Car Offeror to violate any traffic/city police and/or government rules or other applicable laws for any reason whatsoever; f. it shall not coerce Car Offeror to overload the boot space of the Vehicle with its luggage; g. it shall, prior to commencement of Trip, check and agree with Car Offeror on dimension/weight of the luggage that can be accommodated in the boot space of the Vehicle. On the contravention of the said arrangement between Car Offeror and Customer by Customer, Car Offeror may deny boarding to Customer. 6. USAGE OF GOCARS 6.1 Company strives continuously to make its Customers' everyday travel hassle free, therefore, certain measures are taken by Company to keep its Customer community clean and away from any malpractices. Company has found some Customers trying to abuse the system in the past by indulging into fraudulent activities and misuse the various promotional activities run by Company. This hampers the genuine Customers in a big way which is strictly against Company's policies. Any violation by Customer may result in termination of Customer's account from the Site for a definite period or permanently or any other action that Company deems appropriate. Customers are advised to refrain from: 1. Creating multiple user accounts with same email address to abuse promotional discounts offered by Company, using fake email addresses, using mobile number associated with one account on multiple devices; and 2. Indulging in fraudulent transactions to earn promotional amount within the friends/family/closed group, without actually travelling, and defeating the purpose of introducing the referral codes. 6.2 Company reserves the right to validate any Trip completed by a Customer using Cars. In case any Trip completed by Customer is found to be fraudulent in nature, Customer may be liable to a penalty in their next Trip. Decision of Company on nature/amount of penalty in this regard shall be final and binding on Customer. HOTEL TERMS APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS. • Nagaland tourism act only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship. • Hotels may not allow local residents to check-in as guests . This is strictly subject to the Hotel Policies and nagaland tourism will not be responsible for such check-in denials. • Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. Nagaland tourism will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances. • Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself. • The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, Nagaland tourism is not liable and responsible. • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation. • The booking is not confirmed until the filled auto generated form is sent to the hotel. • The credit card details should be sent only via the auto generated form and in no other format. • Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you. • The hotel shall confirm your booking post authorising and verifying the credit card details. • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions. • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel. • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same. • The primary guest must be at least 18 years old to be able to check into the hotel. • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality. • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out. • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card. • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. Company will not be responsible for any check-in denied by the hotel due to the aforesaid reason. • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. • Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel. • You authorise the Company to share user/traveller data with third party(ies) for collecting or verifying PAN details of user/traveller. PAN details are required for transactions under Liberalized Remittance Scheme which includes any international booking on Company platform. You warrant and confirm that PAN details of the user/traveller will be shared by you or before the cut-off date prescribed by the Company. In case the traveller is a minor, the Company will require PAN details of the parent/guardian. You further confirms that non-compliance of this provision may result in cancellation of the booking. You warrant and confirm that the total amount of foreign exchange, purchased from or remitted during the current financial year, through all sources in India (including the current transaction) is within the permissible limit prescribed by RBI. You further confirm that foreign exchange, if any, purchased by user for the purpose of international travel under the current booking will be utilised for purpose indicated above. • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise. • You authorise the Company to share user/traveller data with third party(ies) for collecting or verifying PAN details of user/traveller. • PAN details are required for transactions under Liberalized Remittance Scheme which includes any international booking on Company platform. You warrant and confirm that PAN details of the user/traveller will be shared by you or before the cut-off date prescribed by the Company. In case the traveller is a minor, the Company will require PAN details of the parent/guardian. You further confirm that non-compliance of this provision may result in cancellation of the booking. • You warrant and confirm that the total amount of foreign exchange, purchased from or remitted during the current financial year, through all sources in India (including the current transaction) is within the permissible limit prescribed by RBI. You further confirm that foreign exchange, if any, purchased by user for the purpose of international travel under the current booking will be utilised for purpose indicated above. ADDITIONAL TERMS AND CONDITIONS APPLICABLE FOR ALL HOTEL OFFERS • Nagaland tourism reserves the right to: • a. discontinue or extend the Cashback period without assigning any reasons whatsoever; • b. change/ amend / add /delete/ modify terms and conditions of this Cashback without assigning any reasons whatsoever. Customers acknowledge that they will not be personally advised of any such change/ amendment / addition /deletion/ modification. Customers are advised to check for any such change/ amendment / addition /deletion/ modification regularly. Customers hereby unconditionally agree to all such changes/ amendments/ additions/ deletions/ modifications. • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Cashback shall be borne solely by the Customer and Nagaland tourism shall not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges. • Customers are requested to be accustomed, satisfy and agree to with these terms and conditions of the Cashback before participating in or making any purchase in relation to this Cashback. Participation in the Cashback is discretion of Customer. • Customers are not being charged extra for participating in the Cashback. • Liability of Nagaland tourism shall be limited to the extent of the cash back to which Customer is entitled as per terms and conditions. • Decision of Nagaland tourism in respect of Cashback, benefits or any matters related thereto shall be final and binding and no correspondence will be entertained in this behalf. • All disputes are subject to exclusive jurisdiction of the competent courts in Dimapur only. • By participating in this Scheme, Customers agree to be bound by these terms and conditions and waive any right to claim ambiguity in these terms & conditions. Nagaland tourism does not provide any warranties with regard to the quality or fitness for any purpose of the hotels available under the Cashback. Customers agree to release, discharge, indemnify and hold harmless Nagaland tourism, and its directors, officers, employees and agents, from and against any claims, damages or liability due to any injuries or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from acceptance, use, or loss of any Cashback related benefit/hotel booking, or participation in any Cashback-related activity or participation herein. • All other standard terms and conditions applicable are listed on www. nagaland tourism.com. APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC PAY AT HOTEL TERMS. • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation. • The booking is not confirmed until the filled auto generated form is sent to the hotel. • The credit card details should be sent only via the auto generated form and in no other format. • Prior to the filled the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you. • The hotel shall confirm your booking post authorising and verifying the credit card details. • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions. • The Company does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel. • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and the Company shall not be responsible for the same. CANCELLATION POLICY: • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy. • Hotels being booked may have their own cancellation policy and may charge user accordingly. • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel. • On cancellation of bookings done using promotional codes, the hotel cancellation charges are calculated on total price before discount. For such bookings, an additional nagaland tourism cancellation charge of 12% or Rs.500, whichever is minimum will be deducted from the refund amount after applying the hotel cancellation policy. For bookings, nagaland tourism cancellation charge of 50% will be deducted. • Cancellations can be done online as well through our call-centre. • Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or e-mail. • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly. MODIFICATIONS & REFUNDS: • The company do not accept amendment request to the hotel reservation if the check in is within 48 Hours. • The Company doesn't support changes and modifications to online bookings once they're made. • All the refunds shall be done by the Hotel directly to you and the Company is not responsible to ensuring any refunds whatsoever. • Your bank may debit its own separate charges from refunds made to your credit card or bank account. REVIEW AND RATING TERMS These terms and conditions of use apply to any use of the Website including your browsing and uploading of hotel/holiday reviews, pictures taken by tourists / travelers, travel videos, forum postings, and any other publications by you on the Website. These Terms and Conditions of use and any additional terms posted on http://www.nagaland tourism.com/terms-and-conditions/ constitute the entire agreement between Company and you with respect to your use of the Website. CONTENT OF THE ONLINE SERVICE You may visit the Website to gain information without charge and may also participate by inserting a hotel review, by inserting/uploading pictures of his/her holiday, as well as videos of his/her holiday, and/or by writing an entry/posting ("Content"). GENERAL TERMS • By using this Website you agree that you are at least 18 years old in order to upload the Content on the website. • You warrant and represent that you have no personal or business relationship with the Company and have not been offered any incentive or payment from the Company to write and upload any Content • The Company is not liable for any direct or indirect damages arising from the use of the Content. • You shall not make any statements about yourself or any other person which are false or capable of being misunderstood or misrepresented in any manner. • It is a condition of your use of this Website that you shall not upload any content that: • Is deliberately or negligently false; • It is a condition of your use of this Website that you shall not upload any content that: • Is deliberately or negligently false; • Is abusive, threatening, inflammatory, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable; • Is racist, promotes illegal activity, incitement of the masses, bigotry or hatred; • violates or infringes any applicable law; • you are not authorized to propagate; • contains viruses, corrupted data or other harmful, disruptive or destructive files; • Is unrelated to the area of the Website where it is posted; or • Contains unauthorised links or similar entities or is capable of interfering with the functioning of foreign data processing equipment/installations, in particular computers. • Please note that we do not edit or control the content posted or distributed on the Website by users. In the event that any user violates any of the above restrictions or the following terms concerning the posting or uploading of Content • The Company reserves the right to delete, modify or add content without prior or later notice and without explanations and/or reason. • Grant of rights - By posting or uploading Content on the Website you agree that you have full rights and authority to do so and have obtained any necessary approvals and consents from third parties where applicable. • You acknowledge and agree that your Content is non-confidential and non-proprietary. • You hereby grant the Company and its affiliates a free of charge, irrevocable, permanent, transferable, fully sub-licensable and worldwide right to use your Content in any form and in any medium which is now known or devised at a later date (including but not limited to print, on the internet (including but not limited to www.nagaland tourism.com, television and mobile communication platforms). • You permit us to use your name which you provide to us alongside any Content you submit and acknowledge that the we may choose to provide attribution of your comments or reviews at our discretion. • You grant the Company the right to take legal action against any person or entity that violates yours or the Company's rights in the Content by a breach of these terms of use. Please note that if you violate one or more of these terms of use, you will indemnify us to the full extent of any claims by any third party. • ADDITIONAL SPECIAL TERMS FOR POSTING, TRANSMITTING, OR UPLOADING OF HOTEL REVIEWS/HOLIDAY REPORTS/PICTURES/VIDEOS/CRUISE REVIEWS • Any effort to disrupt, destroy, limit or otherwise negatively influence or modify the intended functionality of the Website is prohibited. • Furthermore you agree • To describe hotels and places as accurately as possible and in particular to add all parts of the name and further information necessary for their identification, especially in respect to hotel chains; • To only rate a hotel/resort if you have spent time in that specific hotel/resort and/or have used their service ; • That you will not provide a report, comment or upload a picture in respect of hotels or resorts where you are an employee, owner or operator at the hotel or resort or connected to it in any other similar way. • Not to give any false or misleading ratings or false statements concerning staff, holiday makers, leisure facilities, hotels, resorts, and cruises which could have an effect on the decision of other people willing to travel to a particular destination or use a particular service; • To give comments within the boundaries of freedom of speech for the purpose of giving other people who are willing to travel and use a connected service the possibility for an objective, meaningful and comprehensive insight into a destination, region, hotel, resort, service and its/their circumstances. • Not to collect, assemble, and/or publish in any way other users' personal data and/or other information. FURTHER SPECIFIC TERMS AND CONDITIONS GOVERNING THE USE OF CONTACT FORUMS AND MESSAGING VIA THE PRIVATE MAILING SYSTEM • You agree that where you contact us and any third parties by using the Website, its private message system and/or a contact forum, you will not write or send any content which: • Is abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic or otherwise objectionable and/or actionable/illicit; • Is contrary to any applicable law, especially violates third parties' intellectual property rights; • Is commercial advertisement or any other undesired advertisement (e.g. spam), and • Is otherwise in breach of any other part of these terms and conditions of use. The Company retains the right to temporarily or permanently ban any user/s who are in breach of these or any other part of these terms and conditions. ACCESS FOR HOTELIERS AND HOTELIER PICTURE UPLOAD A manager or other suitably senior person in charge of a hotel may write news and hints concerning his hotel, or upload pictures and offer these to users on the Website. Thus interested holiday makers can gain important extra information about a hotel, alongside to hotel reviews. This service is free of charge. THINGS TO KEEP IN MIND WHEN VIEWING CONTENT • Hotel reviews, reports, ship reviews, pictures, videos and related other Content which are available through the Website originate from third parties and represent the opinion of the respective third party user. • If some time has passed since the posting, transmission, or uploading of Content it should be borne in mind that circumstances, hotels and resorts etc. might have changed. • The quality of an assessment of a hotel or resort may depend on the quantity of available reports and reviews. A single picture or review is not usually capable of providing a complete impression of the situation and may only represent, for example, small parts of a hotel or surrounding area. • Furthermore, the content of a report or review may vary depending on the age of respective persons, their interests and the purpose of their visit (relaxation, sports, nightlife, exploration, business trip), and if people are traveling on their own, in a group or as a couple. • Also, travelers' nationality, the frequency of their holidays and traveling and previous experiences in different countries may have an impact. PLEASE BE AWARE THAT BY PROVIDING INFORMATION ABOUT A DESTINATION, WE ARE NOT SUGGESTING THAT TRAVEL TO SUCH PLACES IS ADVISABLE OR RISK FREE. WE ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM YOU DECIDING TO TRAVEL TO SUCH DESTINATIONS. LIABILITY AND DISCLAIMER • The Company does not guarantee or warrant the completeness, correctness, accuracy or quality of any User Content. • On this basis, we would recommend that you should get in touch with authorities, embassies, tourist information desks and other applicable institutions in order to help verify the accuracy of the Content. • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions. • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content. • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company.. • The Website and content may be used it at your own risk. • The Company expressly reserves the right to block, modify, add to and/or delete all or part of the Website, or any of its other websites, whether temporarily or permanently. • You are responsible for ensuring that you have the necessary IT equipment to use the Website. • The Company does not guarantee or warrant that the Website is free of viruses, worms, Trojan horses or any other malicious codes which could have a destructive, vitiating, disruptive or other negative impact. NOTHING IN THESE TERMS OF USE SHALL LIMIT OR EXCLUDE OUR LIABILITY (IF ANY) TO YOU FOR: A BREACH OF YOUR CONSUMER RIGHTS; FRAUD OR FRAUDULENT MISREPRESENTATION; PERSONAL INJURY OR DEATH RESULTING FROM OUR NEGLIGENCE; OR ANY OTHER MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE OUR LIABILITY. TRADEMARKS, INTELLECTUAL PROPERTY, COPYRIGHT • We are the owner or the licensee of all intellectual property rights (copyright, trade marks, patents, design rights etc.) in our Website, and in the content published on it. • Any content published on the Website (e.g. software, products, trademarks such as logos etc., information, reports, pictures and graphics) is protected by national and international laws and agreements. • Content concerning travel services, prices and taxes has been provided to the Company by travel agencies, and/or related service institutions. • The Company cannot guarantee the correctness, completeness, accuracy or quality of the Content. • Please note that user Content represents the views of the individual use and does not represent a statement, opinion recommendation or rating by the Company.. • Any kind of copying, duplication, distribution, commercial exploitation, modification, adding and/or deletion is prohibited, including the integration of any content on external websites, for example through interlinks, deeplinks, or frames. • COMPENSATION • You agree to defend and fully compensate Company and its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited, to reasonable legal and accounting fees, brought by third parties as a result of: • Your breach of these terms of use or the documents referenced herein; • Your violation of any applicable law including but not limited to violation of intellectual property rights of a third party; or • Your use of this Website.